Verifone has informed Chase that a defect is occurring on some Verifone terminals which can result in a reboot loop following initial boot up or reboot of the device. This prevents the terminal from being able to process transactions.

Verifone is recommending that clients avoid rebooting, restarting or power-cycling their VX series Verifone devices, including VX520, VX680, and VX820 terminals to prevent this issue from occurring.

If you’re having issues restarting your Verifone VX Series terminals, click on the applicable link below for steps on how to reset your device.

You can locate your Verifone terminal model on the face of the device.

If you’ve disabled automatic updates for your terminal or want to verify that it has the most current version, please locate your Verifone model number on the face of the device and click on the corresponding link below.

If you continue to have issues, please call us at 1-800-265-5158.